Role Summary
The Product and Application Engineer is responsible for understanding customer needs, providing technical support, and tailoring product solutions to meet specific application requirements. This role works closely with Sales, Engineering, and customers to ensure seamless product selection, integration, and successful application performance across a wide range of projects.
Responsibilities
Complete assigned tasks in a timely manner based on customer requests and organizational needs.
Review and verify the completeness of inquiries received from Sales or directly from customers.
Analyze technical documents such as datasheets, specifications, ITPs, VDRLs, and P&IDs.
Prepare technical selections that meet customer requirements and align with company product capabilities.
Review and analyze commercial documents, including contracts and payment terms.
Coordinate with internal departments to prepare detailed technical and commercial proposals.
Develop technical bid evaluation sheets, deviation lists, clarification documents, and other required technical materials.
Estimate all potential costs related to the proposed technical solution and prepare calculation sheets.
Compile tender documentation for project-based tenders as required.
Conduct negotiations with relevant parties when necessary.
Attend customer visits—both office and site—to support technical discussions or conduct site surveys.
Prepare document transmittals for purchase orders to the order processing department.
Maintain inquiry registers and PO registers.
Manage internal, intercompany, customer, and vendor price lists as needed.
Ensure accurate and complete documentation records for all assigned projects.
Conduct induction or customer training sessions when required.
Implement 5S principles (Sort, Set in Order, Shine, Standardize, Sustain) in the daily work area.
Prepare REGO (Risk Evaluation and Group Offer) documentation as needed.
Adhere to QHSE procedures, departmental KPIs, and relevant guidelines to ensure compliance.
Ensure all activities follow QHSE policies and support the organization’s strategic objectives.
Identify hazards, risks, and environmental impacts associated with work activities and take actions to eliminate or minimize them.
Qualifications
Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related discipline.
2–3 years of experience in product application support or technical sales (preferred).
Strong technical knowledge of pump products is a significant advantage.
Proficiency in engineering tools such as SolidWorks, AutoCAD, Ansys, and PipeFlow.
Excellent communication and interpersonal skills, with the ability to collaborate across teams and engage effectively with customers.
Highly detail-oriented with strong organizational and task prioritization skills in a fast-paced environment.
Positive attitude, open-minded, motivated, and eager to learn.
Fluent in English, both written and spoken.
To apply for this job email your details to ksb.swiss@ksb.com
