The new site provides a central location to better support industrial customers in Germany, Poland and Czech Republic.
In direct response to customer demand, Service Center Laustiz consolidates and upgrades the regional Jaenschwalde and Schwarze Pumpe service centers to offer regional industry advanced repair and service capabilities.
Situated near the city of Spremberg, the new service center is built to LEAN standards and designed to best ensure operational reliability and energy efficiency. The facility features a mechanical seal repair shop and state-of-the-art digital solutions that enable recovery and reverse engineering of components. These new on-site offerings can significantly reduce lead times, ultimately serving to reduce customer downtime and costs. In addition, they offer product upgrades that make customers’ operations more efficient and cost-effective. Beyond in-house capabilities, a highly responsive team of some 20 dedicated field service engineers is available to rapidly respond to customer needs.
Services Division President Tim Schulten said: “We strive to be close to our customers to deliver the best possible service at all times. By investing in our global footprint and expanding our infrastructure, we are able to provide improved service support to critical applications in the paper, chemical and power generation sectors, to name a few.”
Uwe Kirstein, Head of Services, North/East region at Sulzer, added: “Whether due to a failed part, supply chain issues or unforseeable events, we understand the disruptive nature and cost of downtime to our customers and appreciate the need for ready access to service support.”
Source: Sulzer Ltd.
